Refund for International Students

ECA College is committed to ensuring its policy and procedures comply with all legislative and regulatory requirements established under the: This policy applies to ECA College commencing and re-enrolling students and to students seeking to and withdrawing from a course or courses for which they have paid fees. It also applies to those students whose CoEs for courses for which they have paid fees are cancelled. This policy applies to all tuition fees paid including those collected by education agents on behalf of ECA College and its associated registered providers; plus non-tuition Materials Fees and Overseas Students Health Cover fees. Other non-tuition fees are excluded and thereby non-refundable. Refer to Schedule of Fees and Charges The statement should be read in relation to policies and procedures relating to National Code 2018 Standard 9: Deferring, suspending or cancelling the overseas student’s enrolment, and Standard 10: Complaints and appeals (in relation to Compassionate and Compelling Circumstances). This written agreement, and the right to make complaints and seek appeals of decisions and action under various processes, does not affect the rights of the student to take action under the Australian Consumer Law if the Australian Consumer Law applies.

Refunds and Visa Issues

If a student's visa application is rejected the student will be entitled to a Full Refund of Course Tuition Fees OR CoE Security Deposit plus Non- tuition Fees, minus the lesser of 5% of the amount of Course Fees received before the visa application refusal date or $500.; and a Full Refund of the Overseas Student Health Cover Fee. The student will need to notify ECA College, apply for a refund of Fees and send a verified copy of the original visa rejection letter from the Australian Embassy/Consulate or Immigration Office. ECA College will process the application and refund the approved amount to the student. If a student withdraws their visa application on request from ECA College, the student will be entitled to a Full Refund of Course Tuition Fees OR CoE Security Deposit plus Non-tuition Fees, minus the lesser of 5% of the amount of Course Fees received before the visa application refusal date or $500.; and a Full Refund of the Overseas Student Health Cover Fee. The student will need apply for a refund of Fees, and Education Centre of Australia Pty Ltd - Trading as ECA College will process the application and refund the approved amount to the student. If a student cannot start their course on time because the Visa Application processing is delayed by circumstances beyond the student's control Education Centre of Australia Pty Ltd - Trading as ECA College will defer the student’s enrolment and provide documentation for the next commencement date if an Application for Deferral of Enrolment is submitted before the Census date with documentary evidence relating to the delay in visa processing. ECA will provide no refund if the student fails to submit an application for deferral of enrolment by the required date. If a student's visa is cancelled because they fail to comply with enrolment conditions or breach their visa conditions: there will be no refund of unspent tuition fees and materials fees for their current course and any subsequent package course for which tuition fees have been pre-paid.

Refunds and Provider Default

If ECA College or one of its associated providers cancels a course for which it has issued a CoE and does not offer an equivalent alternative course the affected student will be entitled to a Full Refund of Course Tuition Fees or CoE Security Deposit for the cancelled course and any subsequent package courses plus associated non-tuition fees, minus the lesser of 5% of the amount of Course Fees received before the default date or $500.; and a Full Refund of the Overseas Student Health Cover Fee. If ECA College or one of its associated providers cancels a course for which it has issued a CoE, offers an alternative equivalent course at no extra cost to the student, and a student accepts that offer, the student will be issued with a LoO for the alternative course; and the pre- paid tuition fees will be fully refunded and the student will be invoiced for the alternative course fees, or on the student’s request, the pre-paid fees will be transferred from discontinued course to alternative course; and the student will be issued with a CoE for the equivalent alternative course. ECA College will notify the student of the default and offer the alternative course. Student will notify ECA College of decision to accept the offer. ECA College will issue a new LoO for the alternative course at no extra cost to student, and issue a CoE for that course upon transfer or payment of the fees. If ECA College or one of its associated providers cancels a course for which it has issued a CoE, offers an alternative equivalent course at no extra cost to the student, but a student rejects that offer and seeks a release to pursue an equivalent alternative course with another provider, there will be a refund of unspent tuition fees for the student’s current course and any pre-paid tuition fees for any subsequent courses in their course package. In the event that ECA College does not satisfy its obligation to an affected student, TPS (Tuition Protection Service) Director will facilitate access for the student to course placement or refunds.

Refunds and Student Withdrawal, Package Courses

If a student’s CoE is cancelled as a result of their enrolment cancellation/withdrawal before or after the commencement date of a course which is part of a package program, they are entitled to no refund of Course Tuition Fees or CoE security deposit, nor the Materials Fee for the course withdrawn from and any subsequent pathway courses. Any possible refund for the pre-paid Tuition and Non-tuition Fees for the package Principal Course will be determined in accordance with the principal course provider’s international student refund policies and procedures. There will be a full refund of their Overseas Student Health Cover Fee if the cancellation/withdrawal is before the course commencement date. The student will submit their Discontinuation/Withdrawal Application and Refund Application, and ECA College will process application and complete all processing and reporting of cancellation. If a student’s CoE is cancelled for a breach of their student visa conditions, conditions of enrolment and/or National Code (Unsatisfactory Academic Progress, Non-payment of Fees, etc.), they are entitled to no refund of Course Tuition Fees or CoE security deposit, nor the Materials Fee for the course withdrawn from and any subsequent pathway courses. Any possible refund for the pre-paid Tuition and Non-tuition Fees for the package Principal Course will be determined in accordance with the principal course provider’s international student refund policies and procedures. The student can apply for a part refund from their OSHC insurance fund. If a student’s CoE is cancelled due to demonstrated compassionate and/or compelling circumstances, they are entitled to a full refund of Tuition Fees OR CoE Security Deposit for the cancelled course and any subsequent package courses plus associated non-tuition fees, minus the lesser of 5% of the amount of Course Fees received before the default date or $500, if the withdrawal is before course start date; or a part refund of Unspent Tuition Fees for current course at time of withdrawal, if the withdrawal is after the commencement date of their initial package course). The student will receive a full refund of their Overseas Student Health Cover Fee if they withdraw before the commencement date of their first package courses; or no refund of their Overseas Student Health Cover Fee if they withdraw after the commencement date of their first package course.

Refunds and Student Withdrawal, Non-package Courses

If a student’s CoE is cancelled as a result of their enrolment cancellation/withdrawal more than 8 weeks (56 days) before the commencement date of their non-package course, they are entitled to a full refund of their pre-paid course tuition fees or CoE Security Deposit plus Enrolment and Materials Fees, minus the lesser of 5% of the amount of Course Fees received before the default date or $500; and a full refund of their Overseas Student Health Cover Fee. If a student’s CoE is cancelled as a result of their enrolment cancellation/withdrawal more than 4 weeks (28 days) but less than 8 weeks before the commencement date of their non-package course, they are entitled to a 75% refund of their pre-paid course tuition fees or CoE Security Deposit plus Enrolment and Materials Fees, minus the lesser of 5% of the amount of Course Fees received before the default date or $500; and a full refund of their Overseas Student Health Cover Fee. If a student’s CoE is cancelled as a result of their enrolment cancellation/withdrawal more than 2 weeks (14 days) but less than 4 weeks before the commencement date of their non-package course, they are entitled to a 50% refund of their pre-paid course tuition fees or CoE Security Deposit plus Enrolment and Materials Fees, minus the lesser of 5% of the amount of Course Fees received before the default date or $500; and a full refund of their Overseas Student Health Cover Fee. If a student cannot start their course on time because the Visa Application processing is delayed by circumstances beyond the student's control: ECA College will defer the student’s enrolment and provide a new CoE for the next commencement date if an Application for Deferral of Enrolment is submitted before the Census date with documentary evidence relating to the delay in visa processing. ECA College will provide no refund if the student fails to submit an application for deferral of enrolment by the required date. If a student’s CoE is cancelled as a result of their enrolment cancellation/withdrawal less than 2 weeks (14 days) before, or after the commencement date of their non-package course, they are entitled to no refund of their pre-paid course tuition fees or CoE Security Deposit and Materials Fee a full refund of their Overseas Student Health Cover Fee if cancellation is before the official commencement date; or no refund of their Overseas Student Health Cover Fee if cancellation is after the official commencement date. If a student completes their course in a period shorter that the expected duration, and their CoE is cancelled as a result of their early completion, and the student transfers directly to a subsequent course with an ECA associated provider, they will be asked to approve a direct transfer of the unspent tuition fees paid for the course at the time of completion to that provider. If they fail to give their approval for such a direct transfer, the student will be entitled to a part refund equivalent to the unspent tuition fees paid for the course at the time of completion. If a student completes their course in a period shorter that the expected duration, and their CoE is cancelled as a result of their early completion, and the student transfers directly to a subsequent course with a non-ECA associated provider, they will be entitled to no refund. If a student’s CoE is cancelled as a result of a breach of student visa conditions, conditions of enrolment and/or National Code Standards (Unsatisfactory Attendance, Unsatisfactory Academic Progress, Non-payment of Fees, etc.), they are entitled to no refund of their pre-paid course tuition fees or CoE Security Deposit and Materials Fee; and no refund of their Overseas Student Health Cover Fee. If a student’s CoE is cancelled due to demonstrated compassionate and/or compelling circumstances, they are entitled to a full refund of Tuition Fees OR CoE Security Deposit for the cancelled course plus associated non-tuition fees, minus the lesser of 5% of the amount of Course Fees received before the default date or $500, if the withdrawal is before course start date. If the withdrawal is after the course commencement date, the student is entitled to a part refund, being the Unspent Tuition Fees at time of withdrawal, a full refund of their Overseas Student Health Cover Fee if they withdraw before their course commencement date; or no refund of their Overseas Student Health Cover Fee if they withdraw after their course commencement date.

Accommodation Refunds

If a student cancels their accommodation more than two weeks (14 days) before their arrival date they are entitled to a full refund of their pre-paid rent for both Homestay and CossyStay accommodation. If a student cancels their accommodation more than two days (48 hours) but less than two weeks (14 days) before their arrival date they are entitled to: a part refund of their pre-paid Homestay rent (they forfeit their Placement Fee and 2 weeks rent); and a part refund of their CossyStay rent (they forfeit $350.00). If a student cancels their accommodation less than 2 days (48 hours) before their arrival date they are not entitled to any refund. (They forfeit all their pre-paid rent).

OSHC Refunds

If a student cancels or withdraws from a course after the commencement date they may submit a refund application directly to the OSHC fund

Agents’ Fee Refunds

Agents will forfeit all rights to Agent Commission payment for courses students fail to commence.

Refund Procedures

On-shore students may apply for a refund by completing and submitting on-line an ECA Refund/Withdrawal Form. If the applicant is enrolled in a package course the application for withdrawal will be transferred to the provider of the student’s Principal Course for determination: If the Principal Course provider’s determination is in the negative the application for withdrawal from the ECA College feeder courses will similarly be rejected and the student will be notified, such notification including advice relating to the right to and mode of submitting an Internal Appeal. If the Principal Course Provider’s determination is to approve withdrawal, the application for withdrawal from the ECA College feeder courses will be approved and the student will be informed. Applications for withdrawal from the ECA College courses and refunds will be processed within two weeks (ten working days) and, if successful, progressed with recommendations to the Accounts Manager for determination of the refund application. Applications may be made for the refund of fees and charges on the ground of exceptional circumstances which provide compassionate and compelling reasons for withdrawal from a course. Such applications will be considered on a case by case basis. All Applications for a Refund will be determined by the Accounts Manager and will normally be processed within twenty working days (four weeks) of the Application being made. Where this is not possible the student will be informed. On determination of the application the student will be informed in writing and, if the determination rejects a full refund, information will be provided informing the student of their right to make an Internal Appeal against the decision and the means of submitting such an appeal. All Approved Refunds will be paid within two weeks (10 working days) of their being approved. If a student is not satisfied with the outcome of an application for a refund of fees, the student may appeal within 20 working days (four weeks) by submitting a completed Student Appeal Form with full supporting documentation to the Accounts Manager. All Internal Appeals relating to the refund of fees, will normally be processed by the Accounts Manager within twenty working days (four weeks) of the Appeal being made. Where this is not possible the student will be informed. On determination of an Internal Appeal the student will be informed in writing and, if the determination rejects the Internal Appeal, the student will be informed of their right to, and the means of submitting an External Appeal to the Overseas Student Ombudsman. Refunds will be made in Australian dollars and the College reserves the right to make refunds payable in the country of origin. Agency fees, if applicable, will not be refunded. Where an international student requests that the refund is made payable to a relative or other person in Australia, this will only be granted if documentary evidence proves that the relative or other person paid the tuition fees.

Education Centre of Australia Pty Ltd- Trading as ECA College- Student Guide to Refunds

Visa Issues: Visa Application Rejection or Processing Delay; Visa Cancellation or Breach; Change of Visa Status
Situation Refund
Student's visa application is rejected. (We will need to sight a verified letter from the Australian Embassy/Consulate rejecting the application). Full Refund: Tuition Fees * for cancelled course/s Full Refund: OSHC Fee. Material Fee No Refund: Enrolment Fee
Student withdraws their visa application on request from ECA COLLEGE. Full Refund: Tuition Fees* for cancelled course/s Full Refund: OSHC Fee. Material Fee Enrolment Fee
Student cannot start their course on time because the Visa Application processing is delayed by circumstances beyond the student's control. No Refund: ECA COLLEGE will defer enrolment and provide new documentation for the next Commencement Date if Application for Deferral of Enrolment is submitted.
Student's visa is cancelled because they fail to comply with enrolment conditions or breach their visa conditions. No Refund of Unspent Tuition and Materials Fees for current course and any subsequent package course for which fees have been pre-paid. Part Refund: OSHC Fee if cancellation is after official commencement date, apply to OSHC for refund;
Provider Default: ECA COLLEGE Fails to Start the Agreed Course or is Unable to Deliver it in Full
Situation Refund
ECA COLLEGE cancels a course and does not offer an equivalent alternative course. For cancellation before course start date. Full Refund: Tuition Fees * for cancelled course and any subsequent package course, OSHC, Materials Fee and Enrolment Fee. For cancellation after course start date. Part Refund: Unspent Tuition Fees* paid for the cancelled course and any subsequent package course Part Refund: OSHC Fee if cancellation is after official commencement date, apply to OSHC for refund
ECA COLLEGE Cancels the Agreed Course but offers an alternative equivalent course at no extra cost to the student. Student chooses to Accept the offer of the alternative course. No Refund: Student issued LoO for the alternative course. The pre-paid tuition fees will be fully refunded and the student will be invoiced for the alternative course fees, or on the student’s request, the pre-paid fees will be transferred from discontinued course to alternative course. Student issued CoE for the equivalent alternative course.
ECA COLLEGE Cancels the Agreed Course and offers an equivalent alternative course at no extra cost to the student. Student Rejects Offer, and chooses to pursue an alternative course with another provider. For cancellation before course start date. Full Refund: Tuition Fees * for cancelled course and any subsequent package course, OSHC, Materials Fee and Enrolment Fee. For cancellation after course start date. Part Refund: Unspent Tuition Fees* paid for the cancelled course and any subsequent package course Part Refund: OSHC Fee if cancellation is after official commencement date, apply to OSHC for refund.
Student Default: Course Withdrawal/Release Package Program Courses
Situation Refund
Cancellation/Withdrawal before or after the Commencement Date of a course which is part of a package program. No Refund: Paid Course Tuition and Non-tuition Fees for the course withdrawn from and any subsequent Pathway Courses. Refund/No Refund: of Paid Tuition Fees* and Non-tuition Fees for Principal Course as determined in accordance with Principal Course provider’s International Student Refund Policy. Full Refund: OSHC Fee is withdrawal is before course commencement date. Part Refund: OSHC Fee if cancellation is after official commencement date, apply to OSHC for refund
Cancellation of CoE and Reporting for breach of student visa conditions, conditions of enrolment and/or National Standards (Unsatisfactory Attendance, Unsatisfactory Academic Progress, Non-payment of Fees, etc.) No Refund: Paid Course Tuition and Non-tuition Fees for the course withdrawn from and any subsequent Pathway Courses. Refund: of Paid Tuition Fees* and Non-tuition Fees for Principal Course as determined in accordance with Principal Course provider’s International Student Refund Policy. Part Refund: OSHC Fee if cancellation is after official commencement date, apply to OSHC for refund;
Cancellation/Withdrawal due to demonstrated Compassionate and/or Compelling Circumstances, and approved by ECA College. Full Refund (if withdrawal is before course start date): Tuition Fees* paid for the cancelled course and any subsequent package course Part Refund: Unspent Tuition Fees* for current course at time of withdrawal and any subsequent package course if withdrawal is after course commencement date. Full Refund: OSHC Fee if withdrawal is before course commencement date. Part Refund: OSHC Fee if cancellation is after official commencement date, apply to OSHC for refund.
Student Default: Course Withdrawal/Release Non-Package Courses
Situation Refund
Cancellation/Withdrawal more than 8 weeks (56 days) before the commencement date for a non-package course CoE. Full Refund: Tuition Fees * Full Refund: OSHC Fee. Material Fee No Refund: Enrolment Fee
Cancellation/Withdrawal more than 4 weeks (28 days) but less than 8 weeks before the commencement date for a non-package course CoE. 75% Refund: Tuition Fees * Full Refund: Materials Fee and OSHC Fee. No Refund: Enrolment Fee
Cancellation/Withdrawal more than 2 weeks (14 days) but less than 4 weeks before the commencement date for a non-package course CoE. 50% Refund: Tuition Fees * Full Refund: Materials Fee and OSHC Fee. No Refund: Enrolment Fee
Cancellation/Withdrawal less than 2 weeks (14 days) before initial course start date or after the official course commencement date. No Refund: Tuition Fees OR CoE Security Deposit & Materials Fee Full Refund: OSHC Fee if cancellation is before official commencement date. Part Refund: OSHC Fee if cancellation is after official commencement date, apply to OSHC for refund;
Cancellation of CoE and Reporting for breach of student visa conditions, conditions of enrolment and/or National Code Standards (Unsatisfactory Attendance, Unsatisfactory Academic Progress, Non-payment of Fees, etc.) No Refund: Tuition Fees OR CoE Security Deposit & Materials Fee. Part Refund: OSHC Fee if cancellation is after official commencement date, apply to OSHC for refund. No Refund: Enrolment Fee
Early completion of a Course and: Transfer of provider and direct entry to another ECA associated provider Transfer of provider and direct entry to non ECA group provider Internal transfer of unused tuition fee, subject to approval signed by student. If approval not granted, Part Refund: unspent Tuition Fees. NO Refund
Cancellation/Withdrawal due to demonstrated Compassionate and/or Compelling Circumstances. Full Refund (if withdrawal is before course commencement date): Tuition Fees Part Refund (if withdrawal is after course commencement date): Unspent Tuition Fees for course at time of withdrawal, Full Refund: OSHC Fee if withdrawal is before course commencement date. Part Refund: OSHC Fee if cancellation is after official commencement date, apply to OSHC for refund;
Accommodation Refunds
Situation Refund
Cancellation more than 2 weeks (10 working days) before student’s arrival date. Full Refund: Pre-paid rent for Homestay and CozzyStay.
Cancellation from 2 days (48 hours) to 2 weeks before student’s arrival date. Part Refund: Homestay forfeits Placement Fee and 2 weeks Rent. Part Refund: CozzyStay: forfeits $350.00.
Cancellation less than 48 hours before or after student’s arrival date. No Refund.
* Tuition Fees OR CoE Security Deposit plus Enrolment and Materials Fees for the cancelled course/s minus the lesser of 5% of the amount of Course Fees received before the default date or $500.